Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Returns are acceptable only at ANTHOLOGIA HUMANA Chalandri Store.

We charge:
7€ shipping costs for returns from Attiki region, and
13€ for the rest of Greece.
The return in physical store in person, is free.

TO BE ELIGIBLE TO RETURN
In order to accept the return of an item, the item must be:

• In the same condition you received it.
• Unworn and unused, unwashed and with tags.
• You’ll also need the receipt of the purchase.
• Please, choose your return packaging carefully.
  Any damage to the product because bad packaging, will not be accepted for return.

RETURN FEES:

• 5% for Attica region orders, with the return form or/and the refund form.
• 5% for the rest of Greece orders, with the return form or/and the refund form
• Free returns only at ANTHOLOGIA HUMANA Chalandri store
• 20% fee for damage in the item because poor packaging.

RETURN FEES (EUROPE ORDERS):

• Returns must be in 14 days from the delivered/received date of the package.
• Returns fees are 10% of the product's value you returning.
• The consumer has to bear the cost of returning the goods to store.

To start a return:

You must contact at anthologiahumana@hotmail.com or +30 210 6859171. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us directly at ANTHOLOGIA HUMANA Chalandri store
for any return question or at anthologiahumana@hotmail.com 

Damages and issues
Please inspect your order upon reception.
Contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
The product must be unused and in the shipped contition. 

1. Contact us via phone: 2106859171.
2. Take photos and send us at anthologiahumana@hotmail.com 
3. We will sent you the steps of the return proccess without charge

Exchanges only in Chalandri store:
The fastest way to ensure you get what you want is to return the item you have. The return must be 14 days after receiving your item.
Stock items or items in special offers are not exchangeable.
The delivery costs aren't refundable. 
The consumer has to bear the cost of returning the goods to store.

EXCHANGE For EU ORDERS:

Unfortunately, we are unable to exchange any orders by post.
Simply return the unwanted item for a refund by following the steps in the relevant Returns section below and place a new order online for the product you'd like.
Please note: The Shipping costs aren't refundable for orders outside of Greece.

We’ve found this to be a faster process than offering a straight exchange. Exchanges can only be offered for UK orders in our UK Seasalt Shops, subject to stock availability.

Refunds:

Consumers can cancel distance or off-premises purchases, without needing to give a reason, within 14 calendar days of receipt of the product. 

Contact with ANTHOLOGIA HUMANA: +302106859171 or anthologiahumana@hotmail.com for return ticket.

ANTHOLOGIA HUMANA must refund the money within 14 days of the date that we accept the goods in Chalandri store.

• The consumer has to bear the cost of returning the goods to store.
• The Shipping costs aren't refundable for orders outside of Greece.
• The products in offers and in sale are non refundable.
  
• That includes, also, all the STOCK ITEMS
• For any other item:

The consumer bears the burden of proof that he has cancelled the order and should therefore contact with ANTHOLOGIA HUMANA and inform that he wishes to do refund. 

Consumers should either use the cancellation form provided by ANTHOLOGIA HUMANA or
clearly declare their decision to cancel a particular order via mail at anthologiahumana@hotmail.com or and via phone: +30 210 6859171.

Consumers can cancel distance or off-premises purchases, without needing to give a reason, within 14 calendar days of receipt of the product. Contact with ANTHOLOGIA HUMANA: +302106859171 or anthologiahumana@hotmail.com for return ticket.

However, ANTHOLOGIA HUMANA have the right to withhold the refund, until the goods have been returned, or until the consumer provides proof that he has sent the goods back.

The goods will checked that are in the same condition that you received it, unworn or unused, with tags and in their original packaging, also need the receipt of the purchase.

You can know for your rights on these links:
https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_el.htm#inline-nav-2

Products excluded from the right of cancellation include: 

• Items in special offers, and stock items.
• products manufactured to the consumer’s specifications; 
• products that are unsuitable for return for health or hygiene reasons, if they were sealed and have been unsealed after delivery;
• earings, underwear and swimwear due to health and hygiene reasons
• products that, due to their nature, are inseparably mixed with other elements after delivery;
• digital content not supplied on hardware, if the supply started with the consumer’s prior express consent and his confirmation that he has thus lost his right of cancellation;
• food, drinks or other goods for day-to-day household consumption delivered by the supplier on a frequent and regular basis to the consumer’s home or workplace; 
• sealed audio recordings, sealed video recordings and sealed computer software that have been unsealed after delivery;
• newspapers and periodicals, unless a subscription has been taken out with the supplier.